MDI Medical strives to be the best possible suppliers within the healthcare sector across Ireland and the UK. We are one of the leading medical product distribution and solution providers. Think you would be a good fit for MDI Medical? We would love to hear from you!
Core Deliverables / Focus of the role:
Responsibilities
o Develop and execute sales strategies to meet and exceed sales targets.
o Manage existing accounts and develop new business opportunities within the
territory.
o Build and maintain strong relationships in hospitals.
o Provide product demonstrations and presentations to customers.
o Collaborate with internal teams to ensure customer satisfaction and resolve any
issues/concerns.
o Stay updated on industry trends, market development and competitor activity.
o Prepare and submit regular sales reports and forecasts.
o Other duties as required
Requirements
o Degree in business, marketing, nursing or related field
o Proven track record of success in sales and territory management
o Experience in selling endoscopy consumables is highly preferred.
o Strong communication, negotiation, and interpersonal skills
o Ability to work independently and part of a team.
o Excellent organisational and time management skills
o Willingness to travel within the assigned territory.
Salary of €65-70K depending on experience
Job Responsibilities
• Managing customer orders and recording backorders accurately through the sales
inbox
• Overseeing the sales inbox, handling customer queries and sales orders, and
allocating enquiries to the relevant department/person
• Handling customer enquiries via telephone and providing comprehensive support
across a range of areas including POD requests, invoicing, lead time enquiries, credit
notes, collections, quotations, samples, shortages, raising MPOs, manual invoices and
delivery notes, SAGE queries, and pricing or margin issues
• Handling accounts-related queries and liaising with the relevant departments to
ensure timely resolution
• Coordinating the HSL Dublin loans and demo log, ensuring all indemnity and
collection forms are completed accurately
• Updating, maintaining, and presenting the monthly allocated stock report
• Overseeing backorder management for consumables and capital equipment across
multiple warehouse locations
• Processing and managing all capital orders, including invoicing upon installation
completion
Coordinating the allocation and distribution of dosimeter badges for sales
representatives and engineers
• Assisting with stock takes and resolving any queries arising from stock count
discrepancies
• Providing administrative and customer support to the sales team, including preparing
quotations, liaising with customers, and arranging product samples.
Qualifications/Core Competencies
• 1+ years experience in sales support, customer service, or administration
• Business Administration qualification (optional but helpful)
• Proficiency in Microsoft Office Suite
• Accurate data entry and record-keeping skills
• Order and invoice processing
• Willingness to learn
• Strong communication & organisational skills
• Excellent team player
• Strong work ethic
Salary: €35k – €42k
Responsible for a continued focus on maintaining and improving the effectiveness and efficiency of
Operational execution, to support current and future business growth needs, the role holder will manage a
team of ~10-15 reports across 3 core pillars of responsibility: – – –
(Internal) Sales Administration
Procurement
Warehousing and Inventory / Stock Management
Working within a regulated environment, the post-holder will ensure that all operations are conducted safely,
and in compliance with applicable regulatory standards.
KEY RESPONSIBILITIES
1. Procurement
• Ensure effective operational execution of daily demand signals to procure / place orders on a wide
supply base, in line with confirmed new sales demand.
• Ensure effective operational management of open order books with all suppliers, with focus on
delivery of materials on time delivery (OTD), and expedition / escalation of late / priority materials
where supplier performance not in line with agreed performance levels.
• Ensure delivery of product from supplier to warehousing, including managing documentation, customs
and other logistical needs to support required OTD.
• Ensure maintenance of accurate information in the required systems that enables accurate
understanding of price, product, and stock holding.
• Ensure continuous review of required inventory / stock levels in line with current demand, forecasted
demand and demonstrable supplier performance that balances minimum stock and customer
delivery.
2. Sales Administration
• Ensure the sales administration function delivers accurate and timely processing of customer quotes,
orders, and all invoicing and documentation (including regulatory) requirements.
• Ensure the management of customer accounts, credit control liaison, and dispute resolution.
• Maintain and improve efficient sales support processes and systems (CRM, ERP) that enable the
(external) Sales team to deliver sales and sales growth.
3. Warehousing & Logistics
• Ensure all warehousing operations (currently 2 facilities) operate efficiently and effectively, to include
daily focus on picking, packing, Goods Inwards and Goods Outwards execution.
• Ensure all physical warehousing transactions are accurately reflected and managed in the virtual
world through appropriate documentation and the business systems in place.
• Ensure warehouse operations comply with medical device storage requirements, including controlled
environment standards, batch traceability and expiry management.
• Implement and maintain robust inventory management processes, including conducting regular stock
audits and cycle counts.
• Manage third-party logistics relationships to ensure timely receipt of and shipment of goods.
4. Leadership & General Management
• Ensure all work activities are carried out with Safety in mind, and in line with all required compliance
and regulatory standards, including ISO9001, 14001 and industry-specific regulatory needs.
• Drive a routine pattern of work that acts as an operational check and balance on daily / weekly and
monthly performance in each department, to facilitate the ability to act with agility in a fast-paced
organisation.
• Ensure a team culture of relentless focus on execution of core work, to support internal and external
customer needs in parallel with a data and information driven focus on execution.
• Underpin work activities with excellent communication to key stakeholders and a solution-focused
attitude to the dynamic nature of a rapidly growing business.
• Ensure a close working relationship, in each work stream, with key internal cross-functional
stakeholders in reconciling, aligning, questioning and resolving – ensuring common understanding on
status and priorities that support customer needs.
• Ensure a robust understanding and framework of performance, with clearly measured and
communicated management information with the team(s) and Senior Leadership that demonstrates
performance, challenges and areas of delivery on improvement.
• Ensure training, learning and development of team members to supports continued, high
performance, and retained, long term team stability and growth.
• Ensure operational budgetary control across all areas of responsibility, proactively identifying and
reporting variances, and plans to manage in line with budget expectations.
• Provide direction to the team on a tactical, operational and strategic level. Manage, challenge, inspire
and grow the team.
Essential
Minimum 3 years’ experience in an operations /
operational management / leadership role with
multi-functional responsibility across a multi-site
operation
Desirable
Minimum 5 years experience, ideally within a
regulated medical device, pharmaceutical, or
healthcare environment
Essential
Work-based experience in managing a team across
more than 1 operational department AND multi-site
Work-based experience in using data to drive
management information and affect good
management decisions
Work-based experience in using business
information systems to support and manage
operational execution
Desirable
Work-based experience in managing a multi
functional, multi-site team including procurement,
warehousing and administration
Industry recognised problem solving / continuous
improvement experience / qualifications, including
for example Lean Methodologies, Six Sigma, 5Y,
8D.
Work-based experience with Sage, SAP, Microsoft
Dynamics or similar ERP systems
Personal Attributes
• Results-driven – A proactive, solutions-focused approach
• Highly organised – Excellent attention to detail and a commitment to accuracy
• Collaborative – A team player with the ability to influence / engage stakeholders at all levels
• Resilient – Able to lead teams through change and business growth
• Knows the detail – Hands-on (At Gemba) as needed to deliver the day, the week, the month
• Committed – To Safety, Quality, Delivery, Cost and People
• Flexibile – Ability to flex with the needs of the role. Tactical, Operational and Strategic
• Respect – Professional, consistent, persistent leadership
• Customer focused – Focused on delivery to external and internal customers
SUPPORTING INFORMATION
Hours of Work Core hours Mon – Fri 37.5 Hrs.
Additional hours as needed in line with responsibilities of the role
Travel Cross-border travel (own driving license) between Ireland and
Northern Ireland is a regular requirement of this role; potential travel
to UK on a less frequent basis may be required
Right to Work / Vetting Applicants must have the right to work in Ireland and/or the United
Kingdom as required.
Supportive vetting may be requested
